For the latest updates and information visit VA’s Disaster Help website.
The VA is currently experiencing an unprecedented hurricane season, impacting millions of Americans. As we face this and other natural disasters like tornados and historic flooding, it’s important for Veterans and their families to know that the VA is here to help. In the wake of a disaster, here are some resources available to you.
Veterans Crisis Line
Free, confidential support is available 24/7 for Veterans in crisis by phone, text, or chat:
- Dial 988 then Press 1.
- Send a text to 838255.
- Chat Online.
- Support for deaf and hard of hearing: 1-800-799-4889.
Housing Assistance
If you or a Veteran you know needs immediate housing assistance in the aftermath of a natural disaster, call the National Call Center for Homeless Veterans, available 24/7: 1-877-4AIDVETS (1-877-424-3838).
If you’ve relocated to a shelter or a disaster recovery center because of a natural disaster, we may have already deployed a team to connect you with the health care and benefits you need. If you need help finding housing, we’ll assign you to a case manager.
Learn more about disaster recovery centers on the FEMA website
If you have a VA loan and your home was affected by a natural disaster, please find information on the Home Loan Guaranty (LGY) website.
VA Contact Information
Reach us with any VA related questions or for information at:
- MyVA411 main information line 24/7: 1-800-698-2411.
- Ask VA.
Health Care
If you’re enrolled in VA health care and a disaster has impacted you, we may already be in contact with you to learn how we can support you. If we haven’t contacted you, call your nearest VA medical center to speak with the patient advocate team.
- Check out the Find VA locations tool to locate a facility closest to you.
- Our emergency pharmacy service may be deployed during a natural disaster. These self-contained vehicles can serve as an outpatient pharmacy for Veterans in the affected area within a few hours.
- If a natural disaster has impacted your access to needed prescriptions or medical equipment like oxygen tanks, we can work with mobile clinics, home health teams, and community care providers to get you the prescriptions and medical equipment you need.
- VA may also stage Public Contact Teams at local shelters or in Disaster Recovery Centers (DRCs) to connect Veterans with needed health care and benefits, to include housing case management.
- VA health benefits hotline is staffed Monday – Friday, 8 a.m. – 8 p.m. ET: 1-877-222-8387.
- Natural disasters may impact your ability to reach us via phone. If you think your life or health is in danger, call 911 or go to the nearest emergency room. If you have non-urgent/emergency questions, you can reach VA through My Heal the Vet secure messaging for appointment scheduling, prescription refills and to access your medical records.
- VA supports Caregivers! Contact your local facility or the Caregiver’s Support Line: 1-855-260-3274.
- Check out this toolkit to assist Caregivers plan for and react to natural disasters.
- VA supports Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) beneficiaries. Medications that you receive through Meds by Mail can also be refilled at your local pharmacy during an emergency. If you need a medication refill, please ask your primary care doctor to call it in to your local pharmacy. Medically necessary durable medical equipment may also be covered by CHAMPVA if you are impacted by a natural disaster.
Benefits and Compensation
- Unable to get a benefit payment after a disaster? Contact the VA National Call Center and learn how to request a special one-time payment: 1-800-827-1000.
- VA encourages mortgage servicers to put a 90-day pause on foreclosures and waive late charges after a disaster. Visit the VA home loans webpage to learn more.
- If your school closes temporarily due to a disaster, VA may continue payments. Contact GI Bill specialists at: 1-888-442-4551.
- If you are a displaced Veteran and receive employment services from VA, you may qualify for two additional months of Employee Adjustment Allowance (EAA).
- VA Specially Adapted Housing Program may be able to assist you to fund home repairs after a disaster, following FEMA and insurance. Reach Adapted Housing at 1-877-827-3702.
- If a disaster caused the loss of a previously adaptable automobile, VA may be able to help after insurance. Contact us at 1-800-827-1000.
- Mail Contingency. If natural disasters disrupt the timeliness of VA receiving your important claims paperwork or gathering information from you, know that VA will not penalize you for subsequent mail delays. You may also submit claims and upload any other relevant information through your VA.gov account.
For life insurance
If you’re affected by a natural disaster, we may offer instant loan approvals online or provide same-day processing for policy loans.
We also provide same-day processing and approval for these:
- Withdrawals from dividend credit and deposit accounts
- A claim for when an insured person dies
The Office of Servicemembers’ Group Life Insurance (OSGLI) follows disaster alerts issued by each state’s Department of Insurance in the event of a natural disaster. These alerts generally pause insurance coverage from lapsing for people in affected areas and extend the grace period for premium payments.
To learn more, call usat 800-669-8477. We’re here from 8:30 a.m. to 6:00 p.m. ET.
To contact OSGLI, call us at 800-419-1473. We’re here from 8:00 a.m. to 5:00 p.m. ET. Or, you can email us at osgli.osgli@prudential.com .
Some predators use natural disasters and emergencies to target Veterans. This may include disaster response imposters and scammers claiming they’re from charities offering fake emergency loans.
If you think you may be a victim of fraud, call us at 833-388-7233. We’re here 24/7.
VA’s Office of Emergency Management drives a comprehensive emergency management program at all VA facilities to ensure continuity of benefits and health care for Veterans. While we shared quite a few resources above, it is important to work with your local VA teams so they can fully support you following a natural disaster.
Thank you for your service!
